FAQs
Currency
What currency do you charge in?
All purchases are charged in U.S. dollars.
Guarantee
Is your jewelry certified?
Yes! Our jewelry is certified by The Brazilian Institute of Precious Gems and Metals.
Returns
What is your return policy?
U.S.
Free returns within 7 days of delivery, no questions asked. Item must be unworn and in its original condition, with the original tags still attached, and sent back in its original packaging. Item must be scanned for return by the 7th day after delivery.
Brazil and International
At this time, all sales are final.
Rewards Program
How does your referral program work?
Earn $15 by referring new customers to Mesanto! You can invite friends and family to shop Mesanto and they will receive 15% off their first purchase. After their first purchase is complete, you will receive $15 in reward points per referral to use at your discretion. The more people you introduce to Mesanto, the more reward points you’ll receive.
Referrals are only valid for first time customers who have never made a purchase from Mesanto before.
How do I refer friends and family?
Reach out to us via the "Contact Us" link or by emailing msantoro@mesanto.com. We will set you up with a unique referral code that is generated specifically for you to share with friends. You can copy and paste your code in an Email, text, social media - wherever you like!
How is my account credited for a referral?
We'll automatically update you when your code has been used. Again, you'll receive $15 in credits per referral.
Will my points accrue over time?
Yes! Your credits will accrue in your account and can be used on any future purchases.
How do I redeem my credits?
Just let us know when you'd like to redeem your credits and how many you'd like to use. We'll send you a unique code that you can apply at checkout. It's as simple as that!
Shipping
How much does shipping cost?
U.S.
Free standard ground shipping typically arrives within 3-8 business days. Express orders can be overnighted for a $30 shipping fee. Please contact us for express shipping.
Brazil
Free standard ground shipping typically arrives within 6-10 business days. Express orders can be shipped in 3-5 business days for a $30 shipping fee. Please contact us for express shipping.
International
Free standard ground shipping for orders over $200 typically arrives within 6-10 business days. Express orders can be shipped in 3-5 business days for a $30 shipping fee. Please contact us for express shipping.
Who is liable for the jewelry during shipping?
We offer Insured Shipping on all orders domestic and international. All shipments require a signature upon delivery. Should you choose to waive the signature requirement, we will not be responsible for lost or stolen shipments.
Will I be charged custom and import taxes?
Custom and import taxes are included for orders shipped within the U.S. and Brazil. International orders do not include custom and import taxes and will be subject to local customs and taxes, and customers are responsible for these fees. You will be charged duties and taxes by the shipping provider when they deliver your order. Please note that Mesanto does not have control over duties and taxes and we cannot advise as to what the costs may be.
Sizing
How do I know what my ring size is?
Download our sizing chart here.
Taxes
Will I be charged sales tax?
U.S.
Sales tax only applies to orders shipping to New York state.
Brazil and International
International orders do not include custom and import taxes and will be subject to local customs and taxes, and customers are responsible for these fees. You will be charged duties and taxes by the shipping provider when they deliver your order. Please note that Mesanto does not have control over duties and taxes and we cannot advise as to what the costs may be.